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Delivery
FREE DELIVERY* WHEN YOU SPEND OVER £30
*see terms and conditions for details
Where do you deliver?
We now deliver to UK mainland addresses and Northern Ireland. Unfortunately are unable to deliver to the Channel Islands, BFPO addresses, or outside the UK via our website. If you would like your order to be delivered outside of the UK mainland or Northern Ireland please call our customer service line on 0700 4 222437.
How much does delivery cost?
As well as Royal Mail we also use Couriers for delivery and delivery costs are calculated based on the combined weight of the items you are ordering. A nominal charge will be added to cover the costs of packaging and handling.
How long does delivery take?
Orders received will be processed between Monday and Friday, within 2 working days of receipt. Delivery will then be made by Royal Mail or Courier within 2 to 5 working days.
What happens if I am out when they try to deliver?
If there is no one to accept your parcel, Royal Mail or our Couriers will post a card through your door for you to contact them to arrange a more convenient time to collect or deliver.
Who do I contact if I have a query about my order?
If your order is late or you have not received a card through your door, please do not hesitate to contact call our customer service line on 0700 4 222437 (Monday to Friday - 9am to 4pm) or email us on the address below.
Returns
If you have a problem with any of the items you have purchased from us, please call our customer service line on 0700 4 222437 (Monday - Friday (9am - 4pm) or email us on the address below (remembering to quote your order number).
We will do our best to resolve any problems with you over the phone. If we cannot correct the problem we will be happy for you to return your item for a replacement or refund. Unfortunately we are unable to accept returns of used products unless the product itself is faulty. If you simply want to return a product that you have purchased from us it is not a problem as long as the product is unopened and in its original packaging.
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